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Frequently
Asked Questions -
Hosting:
Frequently Asked Questions
- Domain
Matters
What is
hosting?
Explain
your UNLIMITED
plans
Can I
upgrade my hosting plan at any
time?
How long
after I sign up will I be able to
start uploading my
website?
Do I
have unlimited access to update
my pages?
What do
I need to use your web hosting
services?
Can I
offer software downloads with my
account?
If I
sign up for Annual payment, do I
have to pay in one lump sum
annually?
What content is NOT
allowed on your servers?
Do you
have a 30 Day Money Back
Guarantee?
How do
I promote my site to the search
engines?
Can I
track how many people visit my
Web site?
What
are referral logs and do you
offer referral logs?
What is
considered SPAM?
Can I
change my billing cycle at any
time?
How
will I be billed for my
account?
What
happens when I go over the data
transfer allowed on my
account?
Do you
offer any ready-to-run
scripts?
Do you
provide any database
solutions?
What
are your Name Server
Addresses?
What
platform or Operating System (OS)
do you use?
Do you
support Microsoft
FrontPage?
What
version of FrontPage do you
support?
99.9%
Uptime
30 Day
Money Back Guarantee
What is
the size limit of each
mailbox?
If I
cancel before the end of my
hosting term, do I get a
refund?
Tell me what is web
hosting?
Web hosting is that you found a
place for your website on our Web
servers, which are kept in a
dependable, climate managed
facility and are connected to the
Cyberspace through high speed
data lines.
We can also assist you to request
your Domain Name, which is going
to be your particular Web
address. Having acquired your
Domain Name indicates you have
your own Web hosting account, and
because email can be sent to your
domain name (e.g.
www.yourname.co.uk), you will not
have to announce a brand-new
email address if you change web
hosting providers.
 
More on your UNLIMITED hosting
plans.
If there truly was a magical
server which never exhausted its
bandwidth and disk space, then
firms such as Google and Amazon
would fill out your order form to
be hosting their companies on a
seven dollar a month unlimited
account, to prevent shelling out
thousands on their own machines.
But as it goes, there is no such
hosting server, it simply is a
fairy tale. And if a ISP insists
that indeed, he or she has this
magic server, walk away instantly
to avoid future
disappointment.
When your web hosting account is
quota defined, it will stop
operating when you have gained
this limit. When this happens,
everything discontinues,
including your e-mail addresses,
and this will be a problem. We
have thence introduced the
unlimited plan at a slimly higher
hosting fee. The grounds behind
this is to give you utter piece
of mind, while you know that your
website and email will not become
unavailable, even during times
when your site's requirement
peaks sharper than typical
because of perhaps a online
advert or a link from a different
website. Unlimited web hosting
plans are not really intended for
demanding video and audio
streaming, download websites,
on-line file storage/retrieval or
for very busy web sites which
should actually be set up on a
dedicated web server. Therefore,
if you are searching for a 'cheap
unlimited deal' to host your busy
video or download site on a
average shared webserver, we will
not be in a position to
facilitate you. Go
here for more.
Can I upgrade my web hosting
plan when needed?
Yes. You can upgrade your web
hosting plan whenever you choose.
Contact support.
How long after I filled in the
order form will I be able to
start up uploading my
website?
Within 1 and twelve hours of
clicking the order button, you
will be emailed your welcome
email, which contains all your
login details. Domain names
registered could take from 1 hour
to 24 hours to become usable.
Do I have unlimited access to
update my pages?
Most certainly. You can upload
files to your website during any
time day or night.
What do I require to use your
website hosting services?
If you are seeing this web page,
then you have all that is called
for to take advantage of our
hosting services - a PC or Mac
with an Internet connection.
If I buy an account with the
annual payment, do I have to pay
in one lump sum each
year?
Yes. You will automatically be
billed in one lump sum at the
once a year rate when you get
your hosting with us. You will be
billed again that same sum of
money 12 months from your
anniversary date, unless you ask
us that payment should be
switched to once a month. If you
make a decision to move to a new
firm before your every 12 months
or 2-yearly payment has been used
up, we will return the remainder.
We do not refund half months - if
you decide to cancel your hosting
package on the 2nd day of a given
month, we can not refund
advanced-paid moneys for that
given month.
What stuff is NOT admitted on
your account?
You may not host adult content
and satanic materials, or
anything prohibited. You you are
required Not to offer for
download from your Internet site
programs, music and video of
which you are not the legal
copyright owner. You must not use
your hosting plan as your online
hard drive to store files which
are not attached to your web
site. Hosting accounts which
publish such data will have these
files removed or can be closed
without notice and without a
return of unused paid time. If in
doubt, always check with us
before you publish this.
Do you give a Thirty Day Money
Back Warranty?
Absolutely. For more info please
read about our 30
Day Money Back
Guarantee.
Can I find out how many
individuals view my Site?
All hosting packages contain a
feature-rich Site Statistics Tool
via the Control Panel that
displays hits, referrer logs,
country data and much more! You
can even consider this
information in a graphical form
showing daily, monthly and yearly
action.
What are referral logs and do
you also provide referral
logs?
Referral logs show you the
Internet site from which site
visitors contacted your site.
Using this data, you can tweak
options for your on-line
marketing to maximise hits to
your Internet site. We give you
this information as a list of
domains of the referring websites
(not IP addresses), making it
better to understand and study.
This is made available in
conjunction with all our packages
from the Control Panel.
What is viewed as
SPAM?
SPAM is any unsolicited email. If
you are going to send email to
potential clients you should look
into an an 'opt-in' email list.
These are lists of e-mail
addresses for folks who requested
to be written to on a specified
topic, and it states that they
signed up to be put on that list
at the start of the email. Our
web hosting plans can not be
employed for the role of
broadcasting mass unrequested
e-mail and are subject to instant
closure without refund.
Can I vary my billing period
whenever I want?
Of course. Just reach us via
Support and ask us to the vary in
billing cycle. You will be
credited the amount of monies
left on your hosting account
toward the new price.
How will I be billed for my
hosting plan?
Billing notice is by email. We do
NOT retain credit card
information and will not
automatically debit your card for
a renewal.
What happens when I go over
the traffic transfer allowed for
on my plan?
You will be written to via
electronic mail when you exceed
your quota. This e-mail will ask
you to upgrade your hosting
account. Instructions on how to
activate your upgrade will be
sent with the e-mail we send
you.
You are able to easily monitor
your data transfer in the control
panel. Or decide on an unlimited
hosting account for greater peace
of mind.
Do you offer any instant
programs?
Oh yes. We offer a big list of
instant install Perl and PHP
programs with all web space
accounts. These are obtainable
from your control panel.
Installation is an easy and quick
click.
Do you provide any database
solutions?
We support MYSQL and it can be
easily set-up and managed using
the MYSQL administration tool in
the Control Panel.
Which name servers do I
use?
Primary Server Hostname:
ns1.cobrahost.co.uk
Primary Server Netaddress:
87.117.238.18
Secondary Server Hostname:
ns2.cobrahost.co.uk
Secondary Server Netaddress:
87.117.238.19
Which Operating System (OS) do
you utilise?
Our servers run the Apache Web
server over CENTOS ENTERPRISE 5.2
(UNIX).
Do you support Microsoft
FrontPage?
Most certainly. You can
effortlessly install your
FrontPage tools by log-in in to
your Control Panel.
We support only general FrontPage
technical support situations.
But, if you have larger problems
with FrontPage regarding design
on your web site, we will guide
you to Microsoft's FrontPage
Technical Support.
Which copy of FrontPage do you
support?
All previous versions.
99.9% Uptime guarantee
Over the last 2-year covering
time scale the servers have been
up an average of 99.95%. If your
website is off-line and it is a
server issue we will get to work
on it pronto, and get you back
online as swift as is humanly
possible.
30 Day Money Back
Guarantee
We are totally certain that you
will love hosting with us, that
all the Web hosting plans include
a full Thirty day money back
guarantee. If you are unsatisfied
with your service for whatsoever
grounds, we will return a total
repayment (not including set-up
costs including overage charges)
if you cancel your web hosting
package not later than 30 days of
the activation of your
account.
For more data see our 30 Day
Money Back Guarantee Page
here.
What is the is the size limit
for each e-mail?
We restrict the size of each
email to 20 Mb. If you also need
to process data files bigger than
20 Mb you can apply a data file
compaction utility to cut the
file up into clumps of just under
20Mb and then mail each chunk
enclosed with an email.
If I terminate before the end
of my agreed term, do I get a
refund?
Refunds are worked out by
charging the monthly cost for the
months you have applied and then
refunding whatever sum is left on
your account. We do not refund
partial months.
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